About
How we assess enquiries
If you send photographs or a customer questionnaire, here is exactly what happens and what you get back.
What we look at in photographs
- Overall construction — stringer or block, entry type, deck coverage, board condition.
- Apparent material, as far as an image allows.
- Which marks are physically present, on which faces, and whether they are legible.
- Visible repairs, replaced components, damage, staining or contamination.
- Approximate footprint, where a reference in the image allows an estimate.
What we can tell you
- What we can identify from the images, described plainly.
- What each visible mark does and does not evidence.
- Whether the pallet type looks appropriate for the journey you have described.
- What we would need to see, or you would need to confirm, to go further.
- Whether we can supply an alternative, and roughly what that involves.
The hard limits
Documentation requests
If you forward a customer questionnaire, we will tell you which questions relate to product facts we can answer as a supplier, which relate to manufacturer or EU importer obligations that are not ours to answer, and which need specialist advice. We will not sign a declaration for pallets we did not manufacture, and we will not produce a blanket compliance certificate — no honest supplier can.
Please remove personal, financial and commercially unrelated information before uploading. We do not need it.
Timing and privacy
Enquiries are read by a person, usually with a reply by email within one working day. Details and uploads are stored securely and used to answer your enquiry; they are not sold or shared. Replies come from help@exportpallets.co.uk.
Tell us where it's going and we'll help you choose
Send your destination, pallet size, quantity and deadline, or upload photographs of the pallets and marks you already have. A person reads every enquiry.